DearfolioLET’S SORT IT OUT
Here to help.
Questions, a missing memory, or something that doesn’t feel right?
Please include your app version, device model and a brief description. You can attach a screenshot with private details hidden. Do not send passwords, sign-in codes or card numbers.
Account and sign-in
Tell us whether you normally use Apple, Google or email. If you use an Apple private relay email, include it if you know it. We verify ownership before changing account access.
Purchases
If an available purchase has not appeared, use Restore purchases where available and contact us with the store order identifier. Do not pay again just to retry. Store subscriptions are managed in the store where they were purchased.
Privacy and content reports
Use the same contact for privacy requests, copyright concerns or reports of harmful content. Include the relevant link if available, without forwarding unnecessary sensitive material.